Complaint about technical defects

SONLUX Customer Service - Quality Management

Our products are developed and manufactured with the utmost care. Should there nevertheless be a reason for complaint, we will endeavour to provide you with fast and customer-oriented processing.

Please use the contact form and complete it with all relevant data. You will then receive a summary of your entries.
Our After Sales Service will process your complaint promptly and provide you with a solution.

Company

Salutation

First Name*

Last Name*

Email*

Phone

Adress*

ZIP*

City*

1. Reference data

SONLUX delivery note, invoice or order number*

If you do not have reference data from SONLUX, please submit the proof of purchase from the respective contract partner.

2. Product data

SONLUX article number*

Serial number

3. Installation data

Total number of luminaires

How many of these are the subject of the complaint?*

4. Details of the complaint

Detailed description of the fault*

Faulty products

Desired processing after return

Please note that we can only accept costs if a delivery has a verifiable defect whose cause already existed at the time of the passage of risk, and you have written confirmation from us that we will bear the costs. Please do not organise a return or replacement until you have received the corresponding approval from us. We cannot accept costs resulting from non-approved actions.

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